The next step is to calculate the entropy of this quantum, micro-canonical ensemble. Note first that what matters are only the surface states. For, the ‘bulk-part’ describes, e.g., states of gravitational radiation and matter fields far away from and are irrelevant for the entropy of the WIH. Heuristically, the idea then is to ‘trace over’ the bulk states, construct a density matrix describing a maximum-entropy mixture of surface states and calculate . As is usual in entropy calculations, this translates to the evaluation of the dimension of a well-defined sub-space of the surface Hilbert space, namely the linear span of those surface states which occur in . Entropy is given by .
A detailed calculation [83, 149] leads to the following expression of entropy:[171, 35, 162, 163, 135, 136] one ignores the horizon boundary conditions and the resulting Chern–Simons term in the symplectic structure, one would find that is proportional to . However, the theory does not have a unique prediction because the numerical coefficient depends on the value of the Barbero–Immirzi parameter . The appearance of can be traced back directly to the fact that, in the -sector of the theory, the area eigenvalues are proportional to .
One adopts a ‘phenomenological’ viewpoint to fix this ambiguity. In the infinite dimensional space of geometries admitting as their inner boundary, one can fix one space-time, say the Schwarzschild space-time with mass , (or, the de Sitter space-time with the cosmological constant , or, …). For agreement with semi-classical considerations in these cases, the leading contribution to entropy should be given by the Hawking–Bekenstein formula (87). This can happen only in the sector . The quantum theory is now completely determined through this single constraint. We can go ahead and calculate the entropy of any other type I WIH in this theory. The result is again . Furthermore, in this -sector, the statistical mechanical temperature of any type I WIH is given by Hawking’s semi-classical value [28, 136]. Thus, we can do one thought experiment – observe the temperature of one large black hole from far away – to eliminate the Barbero–Immirzi ambiguity and fix the theory. This theory then predicts the correct entropy and temperature for all WIHs with , irrespective of other parameters such as the values of the electric or dilatonic charges or the cosmological constant. An added bonus comes from the fact that the isolated horizon framework naturally incorporates not only black hole horizons but also the cosmological ones for which thermodynamical considerations are also known to apply . The quantum entropy calculation is able to handle both these horizons in a single stroke, again for the same value of the Barbero–Immirzi parameter. In this sense, the prediction is robust.
Finally, these results have been subjected to further robustness tests. The first comes from non-minimal couplings. Recall from Section 6 that in presence of a scalar field which is non-minimally coupled to gravity, the first law is modified [124, 183, 123]. The modification suggests that the Hawking–Bekenstein formula is no longer valid. If the non-minimal coupling is dictated by the action  for type I horizons. It turns out that the metric on is no longer coded in the gravitational momentum alone but depends also on the scalar field. This changes the surface term in the symplectic structure (90) as well as the horizon boundary condition (89) just in the right way for the analysis to go through. Furthermore, state counting now leads to the desired expression (96) precisely for the same value of the Barbero–Immirzi parameter .
Next, one can consider type II horizons which can be distorted and rotating. In this case, all the (gravitational, electro-magnetic, and scalar field) multipoles are required as macroscopic parameters to fix the system of interest. Therefore, now the appropriate ensemble is determined by fixing all these multipoles to lie in a small range around given values. This ensemble can be constructed by first introducing multipole moment operators and then restricting the quantum states to lie in the subspace of the Hilbert space spanned by their eigenvectors with eigenvalues in the given intervals. Again recent work shows that the state counting yields the Hawking–Bekenstein formula (87) for minimally coupled matter and its modification (96) for non-minimally coupled scalar field, for the same value of the Barbero–Immirzi parameter [8, 24].
To summarize, the isolated horizon framework serves as a natural point of departure for a statistical mechanical calculation of black hole entropy based on quantum geometry. How does this detailed analysis compare with the ‘It from Bit’ scenario  with which we began? First, the quantum horizon boundary conditions play a key role in the construction of a consistent quantum theory of the horizon geometry. Thus, unlike in the ‘It from Bit’ scenario, the calculation pertains only to those 2-spheres which are cross-sections of a WIH. One can indeed divide the horizon into elementary cells as envisaged by Wheeler: Each cell contains a single puncture. However, the area of these cells is not fixed but is dictated by the -label at the puncture. Furthermore, there are not just 2 but rather states associated with each cell. Thus, the complete theory is much more subtle than that envisaged in the ‘It from Bit’ scenario.
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